Reference

Legal terms for your koko11 account

koko11 Legal sets out how we handle account access, personal data, wallet records and policy requests for Indonesia.

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koko11 Legal terms for your koko11 account
POLICY CONTACT

Where to ask about Legal matters

A clear contact path helps when you need to question a policy, correct account details or understand a payment record. We keep policy support close to the account and cashier path, so you can provide the relevant account step instead of repeating the whole issue. Include your registered phone number and the payment reference when a wallet status is involved. For access questions, tell us your location and device path; eligibility depends on local law, and we can explain which policy wording applies.

Team online

Account access

If your phone verification does not complete, contact our account help path with the registered number and device details. We can check whether the account step is incomplete, whether a detail needs correction, or whether access depends on local law for your location.

Wallet records

For DANA, OVO, GoPay or QRIS questions, send the payment reference and the time shown in your wallet. We use those details to trace the account record and explain whether the status is pending, matched or requires another account check.

Policy requests

To ask about a Legal clause, identify the section and describe the change you want us to consider. We will route the request to the policy contact path and explain what information is needed before any account or data adjustment is assessed.

DATA PRACTICE

How we apply koko11 Legal controls

Legal is practical when you can see how a policy affects your account. We separate account details from payment references, record the verification step used for access and keep policy requests tied…

Personal data

We use the details needed to operate your account, verify phone access and respond to a policy request. If you believe an account detail is inaccurate, tell us which field is wrong and provide the registered phone number so we can check ownership before making a change.

Cookies

Our browser session may use cookies to keep required sign-in settings and remember the path you took to an account or cashier page. You can manage browser cookie settings, but disabling required cookies may interrupt account access or remove saved session details.

Account security

Phone verification is part of the account access path, and we may ask for additional account details when a request concerns data or payment history. Never send a password in a policy message; use the account contact path so ownership can be checked safely.

Payment retention

Payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may remain attached to the account record for reconciliation and policy checks. The retention period depends on the applicable rule and the reason the record is required.

Correction requests

You can ask us to correct account data that is incomplete or inaccurate. Include the exact change, the registered phone number and supporting details where relevant. We review the request before changing records that affect phone verification, wallet matching or account access.

Local eligibility

Access is assessed against the location and rule set that applies to you, so eligibility depends on local law. If a restriction affects your account, our policy contact path can explain the relevant condition where local law permits us to provide the service.

Answers about koko11 Legal access

These Legal answers address the questions you may have before opening an account or asking us to change a record. We focus on account access, data use, cookies, payment references and the contact steps that apply in Indonesia. If your situation is location-specific, eligibility depends on local law, so include your country or region when you contact us.

koko11 Legal covers account access, phone verification, personal data, cookies, payment records and policy requests. It also explains that eligibility depends on local law. Read the relevant terms before opening an account, especially if you plan to use DANA, OVO, GoPay, QRIS or a bank rail.

Access depends on local law and is available only where local law permits. If you are in Indonesia, include your location when asking about eligibility. We can explain the applicable account condition, but you remain responsible for checking whether use is permitted in your circumstances.

Phone verification connects the account to the person requesting access and helps us protect data and payment records. We may need the registered number before handling a correction, wallet status question or data request. Do not send your password when contacting the policy team.

DANA and QRIS references may be stored with the account record so we can match a payment, check its status and respond to a policy request. If a record looks wrong, provide the reference and time shown in your wallet so we can assess the entry.

Yes, you can ask us to correct incomplete or inaccurate account data through the policy contact path. State the field you want changed, provide your registered phone number and explain the reason. We confirm account ownership before assessing the request under the applicable policy.

Retention depends on why a record is needed and which rule applies to the account. Payment references may be kept for reconciliation, security checks or policy handling. Ask us about a particular DANA, OVO, GoPay, QRIS or bank reference for a more specific response.

Use the policy contact path and name the Legal clause or account step that concerns you. Include your registered phone number, location and relevant payment reference if applicable. We will explain what can be checked and whether the request is affected by local law.

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